24/7 Customer Support in Shared Website Hosting
We supply 24/7 billing, customer and technical support for all our shared website hosting. Even if you aren't our client yet and you have some questions, we will give you a hand right away and give you the necessary info, to give you a choice to make the very best decision when you get a new web hosting account. We're available any time, including weekends and holidays, and we provide you with multiple ways of communication to get in touch with us - live chat, phone, e-mail messages and support tickets. For your convenience, we now have a couple of phone numbers all over the world, thus you will be able to call the one which is closer to you. The maximum response time for the e-mail messages and the tickets is one hour. The typical response time is around 15-20 min, which means that you can forget about waiting for days to receive support for some task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
You will be able to try our support services even before you obtain a semi-dedicated server account from our company since we have telephone and online chat support for pre-sales, billing and basic queries. Our representatives can assist you to find the most suitable plan or supply you with information about our servers, to confirm if the system requirements for your web sites are met. If you're an active customer, you'll also be able to contact us through email or through our ticketing system, that can be accessed from the Hepsia hosting Control Panel. We guarantee that every time you use these two methods of contact, you will get a reply within a maximum of one hour and that’s 24/7, including weekends and public holidays. In case you've used the website hosting services of other companies, even large ones, you are able to compare the response time considering that it usually takes a whole day for them to handle a ticket.
24/7 Customer Support in VPS Servers
In case you've got a Virtual Private Server through our company, you can contact us 24/7 for any server-related issue or fordifferent problems and questions regarding the pre-installed software your server is equipped with. If you have not obtained your VPS server plan yet, you're able to find out much more about our solutions by giving us a call or via the live chat service. For more tech problems, you will be able to send an e-mail message or open a ticket from your billing Control Panel and you will receive assistance within a maximum of an hour no matter the time of the day, even on weekends and holidays. The actual response time generally does not exceed 30 mins. In case you're looking for assistance for third-party software, you're able to reap the benefits of the Managed Services upgrade which you can add to each VPS plan and our administrators will help you with any installation or troubleshooting problem you have experienced.
24/7 Customer Support in Dedicated Servers
When you get a dedicated server through us, you will be able to get in touch with us anytime using several channels and the max time that you will need to wait for a reply is up to 1 hour, so you can forget all about waiting a whole day. Our customer and technical support service is online 24/7 regardless of whether it is a weekend or a holiday and we can help you with anything related to the apps that are pre-installed on the server. To contact us about a tech matter, you're able to open a trouble ticket from the Help section of your billing Control Panel or you could send us an e-mail. In case you have any general questions or you would like to know more about our solutions before you order, you can employ our live chat or you can call one of the local telephone numbers that we have in several countries around the globe. If you need help with third-party software that you cannot install or run effectively, you are able to add the Managed Services upgrade to your plan and our sysadmins will assist you.