Integrated Ticketing System in Shared Website Hosting
With a shared website hosting from our company, you will never have to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can easily access any support ticket whilst you are browsing your files or tweaking various account settings. The ticketing system is being monitored 24/7/365 by our support staff members and the ticket response time is no more than 60 minutes, but it seldom takes more than twenty minutes to receive assistance. Unlike other hosting providers, we do not charge more for using the ticketing system, so you can get in touch with us as often as you need and request info in regard to any billing or technical issue. Moreover, you can see a number of help articles, which will help you deal with the most commonly confronted difficulties on your own.
Integrated Ticketing System in Semi-dedicated Servers
We think that it’s far more convenient to manage everything from a single location, so we’ve incorporated a ticketing system into the custom Hepsia Control Panel, which is available with every single semi-dedicated server package. This will enable you to manage the correspondence with our tech support team along with your data, which suggests that you won’t have to remember an additional log-on name for another admin console. You will be able to submit a new ticket or to check the status of an old one with no more than a couple of clicks while you are browsing the files hosted in your account. Plus, you can go through older tickets using a clever search filter or check relevant FAQ articles, which include solutions to commonly met issues. The integrated trouble ticket system is closely monitored 24x7 with the maximum ticket response time being only 60 minutes, so there will always be somebody to assist you.