There are several ways in which you can touch base with the hosting company whose services you’re using, but the one that you’ll invariably find regardless of which company you pick is a support ticket system. It’s the easiest method of communication for several reasons. If no customer support staff representative is available at the moment and they’re all engaged, a telephone call may not be replied to, but a ticket will always hit home. On top of that, you can copy/paste extensive bits of info without the need to worry about typographical mistakes, and in case a given issue requires more time to be resolved or a number of replies need to be exchanged, all the info will be in the exact same location, so either party can always see the comments added by the other one. The disadvantage of using tickets to get in touch with your web hosting company is that they’re usually separate from the web hosting platform, which goes to say that if you have to supply info or to follow instructions, you’ll have to use at least 2 separate accounts and this number may grow if you desire to administer a number of domains. Moreover, many hosting providers reply to tickets after hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while waiting for a response.

Integrated Ticketing System in Shared Website Hosting

With a shared website hosting from our company, you will never have to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can easily access any support ticket whilst you are browsing your files or tweaking various account settings. The ticketing system is being monitored 24/7/365 by our support staff members and the ticket response time is no more than 60 minutes, but it seldom takes more than twenty minutes to receive assistance. Unlike other hosting providers, we do not charge more for using the ticketing system, so you can get in touch with us as often as you need and request info in regard to any billing or technical issue. Moreover, you can see a number of help articles, which will help you deal with the most commonly confronted difficulties on your own.

Integrated Ticketing System in Semi-dedicated Servers

We think that it’s far more convenient to manage everything from a single location, so we’ve incorporated a ticketing system into the custom Hepsia Control Panel, which is available with every single semi-dedicated server package. This will enable you to manage the correspondence with our tech support team along with your data, which suggests that you won’t have to remember an additional log-on name for another admin console. You will be able to submit a new ticket or to check the status of an old one with no more than a couple of clicks while you are browsing the files hosted in your account. Plus, you can go through older tickets using a clever search filter or check relevant FAQ articles, which include solutions to commonly met issues. The integrated trouble ticket system is closely monitored 24x7 with the maximum ticket response time being only 60 minutes, so there will always be somebody to assist you.