One-Hour Response Guarantee in Shared Website Hosting
Our guaranteed max response time for any support ticket that you post or any email that you send is just one hour, even in case you contact us during weekends and official holidays. Regardless of the nature of your problem or enquiry, we’ll lend you a hand straight away and will provide you with the required info to fix any problem with your websites. The real reaction time usually doesn’t surpass 15 to 20 minutes, which suggests that you can forget about waiting around for hours on end to get a problem fixed or what is even worse – waiting all day only to obtain a response that more information is required while nothing’s fixed. We will give you assistance in a timely fashion purely because we are aware of exactly how precious time can be in the dynamic electronic age. The one-hour response time guarantee is valid for any billing or technical enquiry that you may have relating to our shared website hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you open a trouble ticket via your web hosting Control Panel or send an email connected to your semi-dedicated server, you’ll receive an answer within one hour max. You can contact us at any time in regard to billing, general or technical issues and given that we are available to you 24-7-365, you’ll always obtain assistance in a well-timed manner. Based on the specific issue or question, we’ll provide you with more details, eliminate the obstacle if it has been caused by something that’s within our reach or instruct you on what actions to take in case you have to change a given setting for a software application that we don’t have access to. You can forget about waiting for an entire day for each response. In reality, in the majority of cases we reply to emails and tickets within no more than twenty to twenty five minutes.