Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center Section

  • In the Web Hosting Control Panel you’ll find an exhaustive Help section offering a lot of instructional articles and regularly asked questions. They are compiled by our support team of well–trained techs. Just fill in your question and our clever platform will show you the best answer.

  • Top quality support service
  • How–To Video Clips

  • If you’d rather watch how an action is implemented or how an issue is remedied, instead of just reading about it, have a look at our collection of how–to video tutorials. They address many different issues and will help you swiftly learn how to work with the Web Hosting Control Panel.

  • Intuitive help center
  • A Sixty–Minute Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24–7–365 client care service and come with a sixty–minute support ticket response guarantee. Our trained technical support engineers will be online for you 24–7 and will resolve any problem that you could encounter within maximum sixty minutes after the ticket submission. Normally, an answer will be given to you in less than twenty minutes.