1 hour ticket response
We are dedicated to supplying a quick and proper answer to every technical support ticket submitted by a client. Our seasoned help desk support team representatives will examine your inquiry and will offer you the most efficient solution. We offer a 1–hour response time guarantee for all tickets. As a matter of fact, our average customer support ticket response time has proven to be twenty minutes.
A Topflight Customer Care Service
Our technical support team representatives possess enormous experience in the shared website hosting market and are skilled enough to offer a prompt solution to your problem. If, however, the situation at hand is not within the competence of a client support engineer, the ticket will be sent to a programmer or admin for additional investigation.
A User–Friendly Help Center
Incorporated into the Web Hosting Control Panel is an easy–to–browse Help Center, which includes various sources of information. You can browse through a constantly updated knowledgebase featuring web hosting account management articles and web site management articles, check out our step–by–step video tutorials or examine the F.A.Q. library.
