Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Response Guarantee

  • Our group of service technicians will do their best to reply to your help demands in less than 1 hour. If, however, the trouble you have experienced requires help from our Administrators’ =Team,= we’ll send the ticket to the technician on duty and will write a note to inform you.

  • Top quality support service

  • Expert Tech Help Service

  • We provide you with 24/7 tech assistance by using a turbo–fast ticketing platform integrated into your Control Panel. You’re able to e–mail us anytime about any of the software applications that come pre–configured on the virtual server, including the desired Linux OS version, the server admin panel and our in–house designed Web Hosting Control Panel.

  • Intuitive help center

  • An Intuitive Help Section

  • A descriptive and frequently updated articles base is included in our in–house built Web Hosting Control Panel. It offers quick tips on how to perform all the necessary website maintenance tasks. The Help area provides thorough how to articles and reviews and step by step video tutorials. You can open the Help section by hitting the Help or Video buttons in the top right part of each Control Panel section.